Contents

Following are the chapter headings taken from this book’s Table of Contents (TOC). The purpose of this is to give early visibility at a high-level of what the book will contain when published.

As time passes the information shown below will expand to reveal more of what already exists in draft form, i.e. details of the individual topics discussed within these chapters will be revealed in detail.

IT Best Practice Book Contents

Acknowledgements
Introduction
How To Use This Book
My Story

PART 1 : IT IN BUSINESS

  • Data Protection
  • Compliance & Legal
  • Contract Matters
  • Processes & Process Improvement
  • Governance, Risk & Compliance

PART 2 : IT OPERATIONS

  • Websites & Selling Online
  • Internet Gotchas
  • Data Security
  • IT Infrastructure
  • Risk & Issue Management
  • Incident & Problem Management
  • Project Management
  • Outsourcing
  • Open-Source
  • ITSM Methodologies & Quality Standards

PART 3 : IT SOLUTIONS DELIVERY

  • CMDB
  • Change Control
  • Software Development Overview

Conclusion
Glossary of Terms
References
About Andrew Pearce