This book is a handbook for SME business owners, many of whom currently either take unnecessary business risks with their IT solutions, or waste money on them. For a SME owner, money wasted is money not available to take home to the family.

This book is most definitely not yet another textbook for ITSM consultants like me. There are already far too many such textbooks available, the vast majority of which focus on cramming knowledge to pass exams to get a better job. None that I have seen have sufficient emphasis on the practical application of the knowledge in the real world, and even less consider how it could be used to benefit the SME business owners that form the backbone of the economy.

This book is intended to empower SME business owners with sufficient knowledge to ensure that their IT infrastructure, which includes their smartphone, PC, file storage, email, website etc. is fit for purpose. By the end of this book you will undoubtedly realise that there are things you could be doing better, and you’ll find the advice in here on how to do it.

For the vast majority of businesses now, even very small ones, the reliance on IT is massive. Most tradesmen would be lost without their telephone & email, and lose money as a result, yet few give proper consideration to securing it. For the headmaster of a private school, where the data of “vulnerable persons” is held, the personal (and potentially career-defining) risks are substantial.

Towards the end there is a chapter on outsourcing, so even if you do nothing yourself it’s worth knowing what those who do it for you should be doing if they are doing it properly. To this end many corporate CEOs may also benefit from this book, even if only to help them have better informed discussions with, and ask the right questions of, their IT director (yes, I have seen PLCs get the basics wrong too, and risk everything as a result).

This book is written in such a way that one chapter builds upon another, yet it is also suitable for dipping into as reference source because where necessary there are cross-references back to pre-requisite knowledge that was covered earlier.